February 2023

Service Technicians are in High Demand. This month's TIP will help you Retain Current Staff and Attract New Ones.

Attracting and retaining top service technicians is a problem facing all automotive dealerships, regardless of brand. According to a survey of 17,500 automotive service technicians:

• 13% expect to leave their current dealership within the next 1-2 years
• The majority wouldn’t recommend their workplace to others
• Only 24% said the service advisors properly communicate with them

Below are some Benefits of Appointment Coordinators:

Offer continuing education
Provide a career path
Provide education reimbursement
Show growth opportunities
Invest in reliable and up-to-date service equipment
Offer a tool reimbursement program

Automotive retail is changing. Now is the time to assess your operation, and DealerPRO can provide the training your team wants and needs. You have the right people, and training will have the most significant long-term impact on your business.

Registration is Now Open

Service Advisor
March 13-14
Course Details

Proactive Communication Skills when handling customer frustrations with regard to scheduling, parts delays, and repair completion time
Mastering Menu Presentations to Customers & Selling from Inspection Results
Telephone Techniques for handling customer calls and proper scheduling practices for higher shop productivity
Putting Your Customer First: A 10-Step Service Process for higher customer satisfaction and quicker service
Techniques for Delivering Features and Benefits Presentations

Fixed Ops Leadership
March 15-17
Course Details

Fixed Operations Performance Metrics to Achieve 100% Absorption
Increasing Gross Profit and Margins while Increasing CSI
Parts & Service Guides to Net Profit Improvement
Managing the 10-Step Service Process for higher customer satisfaction
Evaluating & Motivating Employees to Change and Perform Consistently
Learning to Hire and Recruit Top Performers
Financial Statement Analysis and Building a Profit Improvement Plan